Effective Date: May 20, 2026 | Last Updated: May 20, 2026
FriFilms Canada | frifilms.ca | info@frifilms.ca
Overview: FriFilms Canada is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, how we use it, and your rights.
1. Who We Are
FriFilms Canada is a creative and marketing agency headquartered in Morden, Manitoba, Canada. We provide video production, branding and design, web development, and social media management services to clients across Canada and internationally.
Contact: Libin Mathew, Founder & Chief Creative
Email: info@frifilms.ca | Phone: +1 204-384-1740 | Website: frifilms.ca
2. Information We Collect
We collect personal information only for legitimate business purposes. The types of information we may collect include:
2.1 Information You Provide Directly
- Full name and job title
- Email address and phone number
- Business name and mailing address
- Project details, briefs, and creative requirements
- Payment and billing information
- Communications sent to us via email, contact forms, or social media
2.2 Information Collected Automatically
- IP address and browser type when you visit our website
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and session data (see Section 7)
- Device type and operating system
2.3 Information from Third Parties
- Information from social media platforms if you connect with us publicly
- Referrals from existing clients or partners
3. How We Use Your Information
FriFilms Canada uses your personal information for the following purposes:
- To respond to enquiries and provide quotes for services
- To deliver contracted creative and marketing services
- To communicate project updates, timelines, and deliverables
- To process payments and issue invoices
- To send relevant updates, newsletters, or promotional content (with your consent)
- To improve our website, services, and client experience
- To comply with legal and regulatory obligations
We will not use your information for any purpose other than those listed above without obtaining your prior consent, as required under PIPEDA.
4. Legal Basis for Processing (PIPEDA Compliance)
Under Canada’s PIPEDA, we collect and use personal information based on:
- Consent — You have given us express or implied consent to collect and use your information for a specific purpose.
- Contractual necessity — Processing is required to fulfil a contract with you (e.g., delivering a project).
- Legal obligation — We are required by law to collect or retain certain information.
- Legitimate interest — We have a genuine business reason that does not override your privacy rights.
You may withdraw your consent at any time by contacting us at info@frifilms.ca. Withdrawal of consent may affect our ability to provide certain services.
5. Sharing of Information
FriFilms Canada does not sell, rent, or trade your personal information. We may share your information with:
- Service providers and subcontractors who assist in delivering our services (e.g., web hosting, cloud storage, payment processors), bound by confidentiality agreements
- Professional advisors such as accountants or lawyers, where necessary
- Government authorities or law enforcement, where required by law
- Business partners, only with your prior written consent
Where information is shared with third parties outside Canada (including internationally), we take reasonable steps to ensure your information receives equivalent protection.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Client project files — retained for 7 years for tax and legal compliance
- Marketing enquiries — retained for up to 2 years
- Website analytics data — retained for up to 13 months
- Email communications — retained for the duration of the business relationship plus 2 years
Once information is no longer needed, it is securely deleted or anonymised.
7. Cookies and Tracking
Our website (frifilms.ca) uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies — Required for the website to function correctly
- Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies — Used to deliver relevant content (only with your consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of essential cookies.
8. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Right to access — Request a copy of the personal information we hold about you
- Right to correct — Request correction of inaccurate or incomplete information
- Right to withdraw consent — Withdraw consent to the collection or use of your information
- Right to complain — File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated
To exercise any of these rights, contact us at: info@frifilms.ca
We will respond to your request within 30 days. In some cases, we may need to verify your identity before fulfilling a request.
9. Data Security
FriFilms Canada implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:
- Encrypted storage and transmission of sensitive data
- Password-protected accounts and systems
- Restricted access to personal information on a need-to-know basis
- Regular review of our security practices
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites, including our social media profiles. FriFilms Canada is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
FriFilms Canada may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
13. Contact & Complaints
For any privacy-related questions, requests, or concerns, please contact:
Libin Mathew — Privacy Officer, FriFilms Canada
Email: info@frifilms.ca
Phone: +1 204-384-1740
Address: Morden, Manitoba, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:
Website: priv.gc.ca | Toll-free: 1-800-282-1376